Last updated: August 19, 2026
By accessing and using the keen-tale website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website or services.
keen-tale provides travel planning and booking services, including but not limited to:
When using our services, you agree to:
All bookings are subject to availability and confirmation. A booking is not confirmed until you receive written confirmation from us.
Prices displayed on our website are indicative and may vary based on specific requirements, travel dates, and availability. Final pricing will be confirmed in your booking proposal.
Payment terms will be outlined in your booking confirmation. Generally, a deposit is required to secure bookings, with the balance due before travel commencement.
Cancellation terms vary depending on the services booked and the policies of third-party providers. Specific cancellation conditions will be detailed in your booking confirmation. Cancellations may incur fees, and refunds are subject to the applicable policies.
You are responsible for ensuring you have all necessary travel documentation, including:
We can provide guidance on documentation requirements, but ultimate responsibility rests with the traveler.
We strongly recommend obtaining comprehensive travel insurance covering cancellation, medical expenses, personal liability, and loss of belongings. keen-tale is not responsible for any losses that would have been covered by adequate insurance.
keen-tale acts as an intermediary between travelers and third-party service providers. While we exercise care in selecting partners, we are not liable for:
Our liability is limited to the fees paid to us for our planning and booking services.
We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, government actions, pandemics, or other force majeure events.
All content on this website, including text, graphics, logos, images, and software, is the property of keen-tale or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
If you submit reviews, testimonials, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display that content for marketing and promotional purposes.
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of these external sites.
Our services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, reliability, or availability of our services.
You agree to indemnify and hold harmless keen-tale, its employees, and partners from any claims, damages, or expenses arising from your use of our services or violation of these terms.
These Terms of Use are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified terms.
For questions about these Terms of Use, please contact us at:
keen-tale
12 Harbour Lane
Bristol BS1 6QA
United Kingdom
Email: [email protected]